Welcome to Commuza. These Terms and Conditions ("Terms") govern your access to and use of the Commuza platform, including the website at commuza.ug, the Commuza web applications (among them resident.commuza.ug, landlord.commuza.ug and cp.commuza.ug), and the Commuza Resident and Commuza Gate mobile applications (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
You cannot open a Commuza account on your own. A resident is invited by their Community's manager, or asks to join using that Community's account number and waits to be approved. Security staff do not register at all: a manager issues a guard code and an access code, and the Commuza Gate app has no sign-up. Each account is tied to one mobile phone number (+255 in Tanzania).
You are responsible for keeping your credentials confidential and for what happens under your account, and you agree to tell us immediately about any unauthorised use. Because access is granted by a Community, a Community can also withdraw it — when your membership of a Community ends, so does your access to that Community's data.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
Each Community's data is isolated within the platform. Community managers and board members may only access data belonging to Communities they are authorized members of. Cross-community data access is strictly prohibited and technically enforced.
Communities may subscribe to paid plans to access premium features. Payments are processed in Tanzania Shillings (TZS) by the payment providers your Community has enabled — typically Pesapal for mobile money and card, with Yo! Payments and Sasula (operated by our partner Service Cops) also available in Uganda. The methods available to you depend on what your Community has enabled, and typically include mobile money and card. Commuza never holds your money: it moves from you to your Community through the provider your Community has chosen.
The Service enables Communities to bill residents for levies, assessments, and other charges as determined by the Community's management board in accordance with Tanzania's Unit Titles Act, 2008. Commuza acts solely as a technology platform and is not a party to financial obligations between Communities and their residents.
The Service, including all software, designs, logos, and content, is the property of SMS ONE (U) LTD and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
To the maximum extent permitted by law, SMS ONE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of the Service.
We work to keep the Service available and monitor it continuously, but we do not offer a guaranteed uptime figure and access may be interrupted. We may carry out scheduled maintenance with reasonable advance notice. We are not liable for downtime caused by factors beyond our reasonable control. Commuza Gate is built to keep verifying visitors and recording entries on the handset while the network is unavailable, and to send those records when it returns.
Commuza does not contact the police, fire or any other emergency service. The emergency alert in the apps notifies a Community's own members and managers, and nobody else.
We may suspend or terminate your access to the Service at any time for violation of these Terms. Upon termination, your right to use the Service ceases immediately. A Community that is leaving should export what it needs — invoices, statements and gate logs export from the Service while the account is active — and may ask us for an export afterwards, which we will provide where we still hold the data under the retention schedule in the Privacy Policy.
These Terms are governed by and construed in accordance with the laws of the Republic of Uganda, where SMS ONE (U) LTD is registered, and any disputes shall be subject to the exclusive jurisdiction of the courts of Uganda. This does not remove any mandatory consumer or data-protection rights you hold under the laws of Tanzania.
We may update these Terms from time to time. We will notify registered users of material changes via email or in-app notification at least 14 days before the changes take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.
If you have questions about these Terms, contact us at: