Frequently Asked Questions

Commuza is a modern platform designed for managing gated communities in Kenya. It brings billing, visitor management, communication, and maintenance into one unified system — replacing paper logbooks, scattered WhatsApp groups, and manual spreadsheets.

Commuza is built for gated communities, condominiums, and residential estates. It serves community managers, management boards, property owners, residents, and security staff. If your community has shared facilities and common charges, Commuza can help.

Contact our team at hello@commuza.ug or use the "Request a Demo" button on our website. We'll set up a guided onboarding session where we configure your community, import units, and train your management team.

Yes! All plans come with a 14-day free trial. No credit card or mobile money authorization is required to start. You'll have full access to all features during the trial period.

Residents can pay levies via mobile money and bank transfer. All payments are processed securely through our authorized payment partners (such as Pesapal) and recorded automatically in the system.

Community managers set up recurring assessments (monthly levies, service charges, etc.) once. The system automatically generates invoices on schedule, sends payment reminders via SMS and push notifications, and tracks collections in real time.

Yes. Every resident has a transparent view of their account — outstanding invoices, payment history, receipts, and account statements. This eliminates billing disputes and builds trust between management and residents.

Levies are calculated based on each unit's unit factor, in compliance with Kenya's Sectional Properties Act, 2020. Community managers set the total budget, and the system distributes charges proportionally.

Residents can pre-authorize visitors through the app by entering the visitor's name and expected arrival time. The visitor receives an access code via SMS. When they arrive at the gate, security verifies the code digitally — no phone calls or paper logbooks needed.

Yes. The mobile app caches visitor authorizations locally, so security staff can verify visitors even without internet connectivity. Entries logged offline are automatically synced when connectivity is restored.

Every entry and exit is logged digitally with timestamps, visitor details, and the authorizing resident. Management can access complete gate logs for security audits and reporting.

Each community's data is isolated in its own database schema — other communities cannot access your data. All data is encrypted in transit and at rest, and we use role-based access controls to ensure users only see what they're authorized to view.

Data is stored and processed on Google Cloud infrastructure, currently in the United States. Our Privacy Policy sets out where data is stored and the safeguards for international transfers. We employ industry-standard security practices including encryption, regular backups, and continuous monitoring.

Yes. Commuza is designed to comply with Kenya's Sectional Properties Act, 2020 and Kenya's Data Protection Act, 2019. Our platform implements the legal requirements for levy calculations, meeting procedures, and record-keeping.

Commuza is available as web applications (resident.commuza.ug for residents, landlord.commuza.ug for landlords) accessible from any modern browser, and as native mobile apps for Android and iOS: Commuza Resident for residents, Commuza Gate for security staff at the barrier.

Absolutely. You can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, the change takes effect at the end of your current billing cycle.

If you cancel, your community retains read-only access to historical data for 30 days. You can export all your data during this period. After 30 days, the account is deactivated, and your data is then retained in line with the schedule in our Privacy Policy.

Yes! Annual billing comes with a 20% discount compared to monthly pricing. This is applied automatically when you select the yearly billing option.